Customer Service Manager

Customer Service Manager

Zurich, Switzerland

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At Buyfood.ch, we are looking for a experienced Customer Service Managers to provide excellent customer service and to promote the idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. You’ll also be expected to know your company’s products and policies inside out and be able to communicate it to other members of staff.  If you are passionate about finding unique ways to deal with customer complaints,queries or concerns, you would be a perfect fit for this position. We offer excellent benefits, a competitive starting salary and paid vacation as well as opportunities for advancement.

Your mission:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Eligibility:

  • Proven working experience as a customer service manager, retail manager or assistant manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English, German
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field

Mission

One cannot think well, love well, sleep well, if one has not dined well, so it’s important to begin a search without an empty stomach. We strive to make dining smoother and more enjoyable with services like online ordering and pick up from hundreds of restaurants with their menus from a part of Switzerland.