Head of Operations

Head of Operations

Zurich, Switzerland

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Buyfood.ch, as a growing food ordering platform requires Operation Heads to perform and carry the business at various departments. This include the technical operations, IT-infrastructure, Administrative Dept, Customer care service to start with. The successful candidate will be placed in any of the above mentioned department depending upon their professional abilities. The candidate oversees departmental or company operations, ensuring all projects are completed on-time and on-budget. Communicates with clients, third-party resources, and upper management teams for most effective project completion.

Your mission:

  • Take responsibility and initiative in smooth running of all business operations
  • Ensuring financial targets and other agreed targets are met in all departments
  • Keeping employees motivated and organising appropriate training
  • Investigating customer satisfaction and reporting any issues. Continuously reshape department best practices to provide highest client satisfaction
  • Maintain strong relationships with any third-parties (vendors, financial institutions, suppliers) the department works with regularly to ensure smooth procurement and delivery of products and services
  • Provide outstanding leadership to team members, including opportunities for coaching and development, to maximise work output and work quality
  • Report regularly to Managing Director with completed on-budget and on-time projects and project outcomes
  • Working with department heads and senior management to get the best performance from staff
  • Reviewing and approving equipment needs
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics
  • Ensure that the company runs with legality and conformity to established regulations

Eligibility:

  • Proven experience as Director of Operations or equivalent position
  • Excellent organizational and leadership abilities
  • Outstanding communication and people skills
  • Knowledge of industry’s legal rules and guidelines
  • In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
  • Working knowledge of data analysis and performance/operation metrics
  • Familiarity with MS Office and various business software (e.g. ERP, CRM)
  • BSc/BA in business administration or relevant field; MSc/MA will be a plus

Mission

One cannot think well, love well, sleep well, if one has not dined well, so it’s important to begin a search without an empty stomach. We strive to make dining smoother and more enjoyable with services like online ordering and pick up from hundreds of restaurants with their menus from a part of Switzerland.